Refund policy

Refund/Return Policy for 1984

Updated on 2024-04-27

Thank you for choosing 1984company, where streetwear meets fashion in a bold and innovative way. At 1984, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

14-Day Return Policy

We gladly accept returns within 14 days of the original delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.

How to Initiate a Return

1. Start Your Return Process: To begin a return, please first submit a return request through our website's "Return/Exchange Request" page.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
3. Package the Item: Pack the item securely in its original packaging, including any accessories if provided.
4. Include RA Number: Clearly write the provided RA number on the outside of the package.
5. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure that your return is received.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Non-Refundable Items

Certain items are non-refundable, including:

• Opened or used products
• Gift cards
• Items that have been altered or customized
• Items marked as final sale are not eligible for return

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at taneraydinlik@gmail.com with details and photos of the issue. We will work to resolve the problem promptly.

Exchanges

If you wish to exchange an item, you will be responsible for the return shipping fee as well as the shipping fee for the replacement item. Exchanges are subject to availability. If the item you requested is unavailable, we will issue a refund instead.

Contact Information

If you have any questions about our refund and return policy, please contact us.

BLACK ORIGINAL LLC
Email: taneraydinlik@gmail.com
Phone: +1 302-401-1422
Whatsapp: +1 302-401-1422
Support Hours: Monday - Friday: 09:00 - 18:00
Address: 8 The Green A, Dover, DE 19901, US